Camp Quality: Culture and business turnaround


An earlier intervention for us came about based on the lower customer service results being highlighted amongst Qantas crew.

We were part of a team tasked with providing practical customer experience development based on emotional intelligence and positive psychology tools.

We ran hundreds of sessions across 80,000 crew members in a short space of time.

This was nearly ten years ago, yet even recently Sue Langley was escorted personally onboard in Singapore by a lady who came on the programme and credited the programme with getting her the promotion she wanted and making a significant difference in the quality of service across the international and domestic crew.

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