If change initiatives often fail because of human factors, how do you engage people during change?


Our brains don’t like change. This is largely because we are wired to perceive changes in our environment as a threat, which biases perceptions and decision-making. Peoples’ initial reactions to change can be negative even when rationally they understand the benefits.

The Langley Group helps leaders and change agents understand how the brain works during change and design strategies to move people forward.

We also support leaders with targeted emotional intelligence and resilience training. This helps them cope with their own emotions and those of the people they lead so they can better manage stress, assess risks and control emotional reactions. We teach them to build relationships and proactively generate positive mood. This is particularly important when you consider the powerful effect of emotional contagion within groups–both positive and negative. When people are in positive states they are more open to new ways of doing things, more likely to engage and contribute, and less likely to resist change. They build psychological and social resources that strengthen themselves and the organisation. When leaders focus on the positive and create a positive emotional climate and culture, organisations can embrace change as an opportunity for growth, performance and renewal.

Client stories

When Santos, a leading Australian resources producer, embarked on comprehensive business improvement that involved major change, they asked us to upskill their team of change agents in how the brain is affected by change. This enabled them to manage the critical human factors to ensure the initiative was successful.
We helped Camp Quality achieve a culture and business turnaround, creating a positive workplace people want to be part of. From an organisation in emotional despair and financial jeopardy to an optimistic, flourishing organisation that embraces laughter as the best medicine. The changes have directly impacted their bottom line.
Camp Quality, read the client story

Organisational change solutions

The Neuroscience of Change


Minimising negative impact and maximising engagement during change.
When organisations or government departments embark on large-scale change initiatives, whether to cut costs, institute reform, acquire assets or increase advantage, they often underestimate the hidden costs and […]

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