"Emotions are flowing throughout your organisation and impacting every thought, behaviour and decision. Your choice is not whether they exist or not; your choice is whether you will be smart about them.” – David Caruso
Emotional intelligence, according to the World Economic Forum, is going to be one of the most useful leadership traits for 2020. As the world changes, our ability to handle ourselves and lead others becomes more and more valuable.
Emotional intelligence is a critical tool in business, underpinning people’s capacity to work well with others, manage stress and make effective decisions. What was once thought an intangible determinant of success can today be accurately measured, allowing greater predictability in key HR and talent areas as hiring, promotion, leadership and succession planning. And since emotional intelligence is changeable, these fundamental skills can be sharpened to improve individual performance and collaboration, resulting in better business outcomes. […]