Terms and Conditions

Your privacy and security

We protect the confidentiality of information you supply when purchasing products or enrolling in courses to the fullest extent possible. Your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard.

We will not disclose personal and account information unless we have reason to believe that disclosing such information is necessary by law or to prevent harm. See our privacy policy for details.

If you have any questions regarding our online shopping and payment security, please contact us on the details to the right.

Refund policy

We are not required to provide a refund or replacement if you change your mind after purchasing a product. You can choose a refund or exchange if an item has a major problem. This is when the item:

• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase—e.g. your receipt or invoice.

International Buyers – Please Note:

Overseas shipments can take anywhere from 4 – 6 weeks to reach their final destination.

Import duties, taxes/VAT or any other charges are not included in the item price or shipping cost, these charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what (if any) your additional costs may be prior to buying.

Domestic Buyers – Please Note:

Shipments can take anywhere from 2 – 7 Days to reach their final destination. If you require products sooner please select Express Post Option